![]() ![]() By the way, a good test is to look at the size of the CEO photo in the annual report. If I would have to choose, I’d rather take a manager that knows his limits. But, of course, there are also bosses who think that the sun shines out of their every orifice, and that that they know everything and can do everything. Some have the look of a rabbit staring at the snake, although a well-kept secret of managers is that most of them feel overwhelmed with the decisions they have to make, and they try hard not to show their fear. Contrary to the “All Top Executives are Evil” attitude sometimes found in the media, many of them are actually trying to do good within their means. Nevertheless, through body language and behavior their character shows through. ![]() For example, I have not yet seen a choleric boss, but they surely must be out there. The bosses, of course, know that they are on camera and probably behave differently than in real life. But who are these bosses? Let’s meet ’em up close and personal!. In any case, it is a nice opportunity to watch top management in action from the comfort of your own living room. I also believe that some of the worst scenes that could seriously damage the brand, the company, or the boss are cut out, but there are still enough meaty situations left. And, in other cases, the reasons for selection are not known. Other bosses also opt to go to the worst-performing sites to see what is going wrong, or to the oldest or newest location (also valid approaches in my opinion). Some bosses opt to go to the best-performing sites/employees to see what they are doing right (a good approach). For example, the positions they work in and the employees they work with are selected beforehand. Naturally, as in most reality shows, there is some control over the situations. Afterward, the employees the boss worked with come together, believing that they have to judge the “contestant.” Instead, the boss reveals his or her true identity, and hands out rewards for good employees or punishments for the not-so-good ones. In any case, the boss has a cover story explaining the cameras. The employees the boss works with think he or she is a contestant on a reality show trying to start his or her own business, or is part of a documentary. #Undercover boss manualThe tasks are usually manual labor or customer handling, occasionally with a bit of data entry added. In each episode, a top executive works for five to ten days undercover in his or her own company, each day at a different job. #Undercover boss tvUndercover Boss is a TV reality show that started in the UK in 2009 and now has successful spin-offs in USA, Australia, Austria, Canada, France, Germany, Italy, Norway, and Spain, with more countries in the pipeline. ![]() So, Why do bosses all make the same mistake? Will they ever learn? Will you enjoy this post? See for yourself in the post below!. It is a typical case of not going to the shop floor often enough, or in lean speak, no genchi genbutsu (Japanese for “go and see”). Over and over again I see these managers making the same mistake: They have no understanding whatsoever of what is really happening on the front lines. John Mackey, Co-Founder and Co-CEO of Whole Foods Market, started the company at age 25 with a $10,000 loan! Curious to hear what all of these successful leaders learned on their journey to becoming a Best Company? Find out by registering for the virtual webcast of the Great Place to Work® Conference.I occasionally watch the reality show Undercover Boss, where top executives work undercover in their own companies. Tom Folliard, President and CEO of CarMax, and Clarence Otis, Chairman and CEO of Darden Restaurants, similarly worked their way up to the top and gained valuable experience along the way. By experiencing firsthand what his employees need to get the job done, he is that much better equipped to provide them with the tools they require. This insight gives him a clear advantage on running not only a successful studio, but a Best Company to boot. #Undercover boss movieJeffrey Katzenberg, CEO and Co-Founder of DreamWorks Animations, has been in the movie business for over forty years and knows exactly what is required to successfully direct and produce a blockbuster. One could argue it is because of his efforts to stay connected to the job that he is so successful in running Mayo Clinic, a Best Company to Work For® since 2004. John Noseworthy, President and CEO of Mayo Clinic, continues to practice medicine and consult with patients while managing to run one of America's top hospitals. Relate to your employees without going on TVĭr. ![]()
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